Responsible Gambling — Playing Safely at Maxim88 Singapore
Gambling should always be entertainment, never a financial strategy. This page provides resources, tools and support information for Singapore players.
Free, confidential, 24/7
National Council on Problem Gambling SG
21+ Age Requirement — Singapore Legal Gambling Age
In Singapore, the legal gambling age is 21 years old. This applies to all forms of gambling, including physical casinos (Marina Bay Sands, Resorts World Sentosa), lottery (Singapore Pools, Toto) and online casino platforms. Players under 21 must not register or play at Maxim88 or any other gambling platform.
If you are a parent or guardian concerned about underage gambling access, please review parental control software options and have an open conversation about gambling risks with young people in your household.
Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the warning signs — in yourself or someone you know — is the first step towards getting help.
Warning Signs — Financial
- Spending more money on gambling than you can afford to lose
- Borrowing money from family or friends to fund gambling
- Selling personal possessions to cover gambling losses
- Hiding gambling expenditure from family members
- Using credit cards, loans or overdraft facilities to gamble
- Prioritising gambling deposits over essential bills (rent, utilities, food)
Warning Signs — Behavioural
- Spending increasing amounts of time gambling online
- Feeling restless or irritable when trying to cut down or stop gambling
- Chasing losses — betting more to try to recover what you have lost
- Lying to friends, family or colleagues about gambling activities
- Gambling as a way to escape stress, anxiety or depression
- Neglecting work, family responsibilities or personal health because of gambling
- Unsuccessful attempts to control, cut back or stop gambling
Quick Self-Assessment
Answer the following 5 questions honestly. This is not a diagnostic tool, but an indicative self-check. If you answer "yes" to two or more questions, consider contacting NCPG Singapore for confidential support.
How to Self-Exclude from Maxim88
If you feel you need a break from gambling, Maxim88 offers self-exclusion options. Here is how to proceed:
- Contact Maxim88 customer support directly — Use the live chat or email support to request account suspension or self-exclusion. State clearly that you wish to self-exclude and for what duration.
- Specify the exclusion period — You can typically request short-term cooling-off periods (days to weeks) or longer self-exclusion (months to permanent). Request the longest period that feels appropriate.
- Request removal of saved payment methods — Ask support to remove all saved deposit methods so re-registration requires additional friction.
- Block the platform on your devices — Use device-level website blocking tools or parental control software to prevent access during the exclusion period. This adds a practical barrier alongside the account-level exclusion.
- Contact NCPG for additional support — Self-exclusion from a single platform is more effective when combined with professional support. NCPG Singapore offers free, confidential counselling at 1800-6-668-668.
Singapore Gambling Support Resources
National Council on Problem Gambling (NCPG)
Singapore's primary problem gambling support body. Offers counselling, family support, financial counselling and referral services.
Helpline: 1800-6-668-668 (toll-free, 24/7)
Casino Regulatory Authority Singapore (CRA)
The CRA regulates Singapore's two integrated resorts (MBS and RWS). They administer the casino exclusion system and handle casino-related complaints.
Note: The CRA's jurisdiction covers land-based casinos in Singapore, not international online platforms.
Gambling Exclusion Order (GEO)
Singapore citizens and permanent residents can apply for a Gambling Exclusion Order through the CRA, preventing entry to both MBS and RWS casino floors. Family members can also apply on behalf of a loved one.
GEOs apply to physical casinos in Singapore. For online platform self-exclusion, contact the platform directly.
GamCare (International)
GamCare is a UK-based charity providing information, advice and support for anyone affected by problem gambling. Their online resources are freely accessible from Singapore.
Samaritans of Singapore (SOS)
For emotional distress related to gambling problems or any other crisis. Available 24/7 for confidential support.
Hotline: 1767 (24/7)
Email: pat@sos.org.sg
Singapore Financial Debt Assistance
For players experiencing gambling-related debt, Credit Counselling Singapore (CCS) provides free debt counselling and financial restructuring guidance.
Helpline: 6225 5227
Deposit Limit Tools
Setting deposit limits is one of the most effective responsible gambling tools available. At Maxim88, you can request deposit limits through customer support. Here is how to use them effectively:
| Limit Type | Description | Recommendation |
|---|---|---|
| Daily Deposit Limit | Maximum you can deposit within a 24-hour period | Set to your daily entertainment budget — e.g. S$50/day |
| Weekly Deposit Limit | Maximum weekly deposit across 7 days | Multiply your daily comfort amount by 7 as a ceiling |
| Monthly Deposit Limit | Hard cap on total monthly deposits | Set to no more than 5% of net monthly income |
| Session Time Limit | Automatic logout after specified play duration | 1–2 hours maximum per session recommended |
| Cooling-Off Period | Temporary account suspension (24h to 30 days) | Use proactively if you notice concerning patterns |
Contact Maxim88 customer support via live chat or email to request any of these account controls. They are available 24/7 in English and Mandarin.
Principles of Responsible Gambling
The following principles apply to all forms of gambling, including online casino at Maxim88:
✓ Do gamble for entertainment
Treat gambling as a paid entertainment activity with a fixed cost — like cinema tickets or a meal out. Set your budget before you begin and stick to it regardless of outcome.
✗ Do not gamble to make money
All casino games have a mathematical house edge. In the long run, the house always wins. Anyone who tells you gambling is a reliable income source is misleading you.
✓ Do set strict time and money limits
Decide before each session: how long you will play, and how much you are willing to lose. When either limit is reached, stop completely — regardless of whether you are winning or losing.
✗ Do not chase losses
Increasing your bets to recover previous losses is the most common pattern leading to significant gambling harm. A loss is a spent entertainment cost — not a debt the casino owes you.
✓ Do take regular breaks
Long uninterrupted gambling sessions impair judgment. Set session time limits and step away from the screen regularly. Physical breaks help maintain perspective.
✗ Do not gamble under emotional distress
Gambling while stressed, angry, depressed or under the influence of alcohol almost always results in poor decisions and overspending. Wait until you are in a calm, rational state.
Need Help Now?
If gambling is causing you or someone you care about harm, please reach out. Help is free, confidential and available right now.